Operations & Guest Experience
Talk to Me: Why Picking Up the Phone Might Be the Best Tech Upgrade in Travel Right Now
Chatbots don't close bookings the way a conversation does. Here's why picking up the phone remains the smartest move for vacation rental owners.
Louise Brace·Apr 6, 2026
The 5-Star Quest: Are OTA Reviews Failing Hosts?
OTA reviews: why 4.8 is broken, extortion is real, and what needs to change for hosts.
Louise Brace·Feb 26, 2026
The Evolving Dynamics of the Owner-Manager Relationship
73% of property managers now prioritize owner retention over growth. Trust, transparency, and alignment define success in STR.
Gianpaolo Vairo·Feb 17, 2026
Quality Compliance: The Link Between Sustainability, Finance, and Reputation
Quality standards for vacation rentals: longer-lasting assets, lower costs, and sustainability as a strategic decision.
Gianpaolo Vairo·Oct 25, 2025
What Matters Most: Revenue, Profit, or a Satisfied Guest?
How to balance revenue, profit, and guest satisfaction for success in vacation rentals.
Gianpaolo Vairo·Sep 17, 2025