Operations & Guest Experience
Property and guest management practice, cleaning and maintenance, guest comms, trust and safety, and insurance-market shifts.
Belgium Drug Chief: STRs Used as Crime Stash Houses
OTA Policy · Aug 12, 2026
Strengthen guest screening and booking verification for Belgian listings before regulators mandate it.
Heatwaves aren't just changing vacations. They're already reshaping our industry.
Marie Pistinier · Aug 12, 2026
Talk to Me: Why Picking Up the Phone Might Be the Best Tech Upgrade in Travel Right Now
Louise Brace · Apr 6, 2026
The 5-Star Quest: Are OTA Reviews Failing Hosts?
Louise Brace · Feb 26, 2026
The Evolving Dynamics of the Owner-Manager Relationship
Gianpaolo Vairo · Feb 17, 2026
Quality Compliance: The Link Between Sustainability, Finance, and Reputation
Gianpaolo Vairo · Oct 25, 2025
What Matters Most: Revenue, Profit, or a Satisfied Guest?
Gianpaolo Vairo · Sep 17, 2025