No more robotic guest messages.

Automating guest messages is essential for running efficient property operations. However, traditional automation often lacks conversation memory: a guest confirms their arrival time in chat, only to receive an automated message a few hours later asking for the exact same information. Robotic messages like that hurt the guest experience and take away from your hospitality.

To solve this, we are excited to introduce Journey, our new intelligent guest automation builder inside ELEV8. Powered by built-in AI, Journey does not simply send static templates on a timer. It understands the real context of your guest conversations:

Context-Aware Messaging: The system reads chat history. If a guest has already shared their arrival time or special preferences, Journey automatically skips redundant questions.

Direct Operations Sync: When a guest requests early luggage drop or airport transportation, Journey instantly creates an operational task (Action Item) for your on-site team in the ELEV8 Go mobile app.

Automated Upsell Opportunities: Offer additional services such as private transport, late check-outs, or cleaning packages at the most relevant moment during the guest stay.

Build with AI: Simply describe your intended scenario in plain everyday language, and your custom automation workflow is generated within seconds.

The best automation works quietly in the background while keeping the guest experience personal.

Next Steps:For ELEV8 clients: Journey is already live in your account. Log in to your dashboard and navigate to Smart Flow > Journey to explore ready-to-use workflow templates.

For Property Managers and Hosts: Want to see how Journey can streamline communication and operations across your entire portfolio? >> Book a 15-Minute Product Demo with Our Team